Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. However, you wont be entirely out of luck if your itinerary changes once you arrive at your ship. You could tear down the house and build a dam there, but that is not what is going to happen.. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. Sandi. As compensation we have been offered a derisory 200 voucher towards a future cruise. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. We missed 2 ports of call and 1/3 of our sites to see the auroras. We did not see ANY of Spain. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. That's exactly the case with the Amex Platinum card. 05 Aug 2022. The first example of river distress is the Po River in Northern Italy. **** said he would monitor the schedule and will alert us the very day it comes out. Jim. return trip Munich to EWR Vikings inability to resolve an issue with their on line booking. I checked with many countries and all their restrictions have been dropped. Scheduled and rescheduled elder family care and pet sitting services. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. The climate in Europe is changing and not for the better. But our plea was denied. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. This happened 52 days before sailing. Anybody got any idea what do I do? Editor in Chief #7. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. 4. Compare the cost in points or miles to cash, and see which option is best. Anyone can write a Trustpilot review. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Airfares vary on other gateways & departures. Europe has many rivers where cruise lines operate. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . In this case, you will receive a full refund of your cruise fare. He he tried to take the trip solo, he was charged. Why? I encourage all Americans to do the same. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. was 4 units wide . On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! A drinks package at the original cost, when I first tried to book it. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. When I called to cancel they said we did not purchase the insurance. Refund on premium air payments that we did not receive in premiumservice. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. We paid 529+40 USD purchasing fees each for the tickets. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Posted May 4, 2021. Enrollment required. In November ******************************************* She had major surgery December 12th. . . Why? The couple shore excursions we went on were lame and horrible. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Want all money refunded. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. . Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. Confirmation attached. I have always liked Viking cruises and have been on 13, counting the one I am currently on. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Before you decide to. Part refund, at least 25%. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. International Association of Better Business Bureaus. The trip was for September 2020 but was cancelled due to the pandemic. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The problem with river cruises is that they are affected by both high and low water levels. Viking River Cruises Viking Rolf (Photo: Viking River Cruises) After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 We opted for the voucher. Please view our privacy policy for details about the information we share with our partners. Karin Price Mueller | NJ Advance Media for NJ.com. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. #6339759. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. 1. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Improve earnings, maximize rewards and track progress toward dream trips. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Disassembling the shades on the sun deck. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) We were told that since we used vouchers we were not eligible for a refund per policy. But there is nothing we can do, your vouchers have expired'. Well guide you through the process. BBB Business Profiles generally cover a three-year reporting period. Subscribe to Apple News. What does Viking do Nothing. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. This content has not been approved or otherwise endorsed by any of these entities. We were issued the vouchers that had an expiration date October 2022. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. If you are booked on a river cruise for later this year, do not make any snap decisions. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Fraud and deception! Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Here are 8 tips for writing great reviews. We booked a river cruise (Danube) for March 2022. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Business Section was crowded 8 units wide while first class just in front Norse Atlantic Airways to Launch NY-Rome Flights. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Sure we were free but that's no excuse. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Feb 1, 2023. Viking allows those who book the most expensive rooms to book first. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Global warming is indeed having an effect on European rivers. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Then in Philadelphia BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Viking River Cruises has left an official reply on this complaint. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Only in very rare circumstances are the sailings canceled outright. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. If the level is too low, the vessel may run aground or need an alternative docking arrangement. We will never try Viking again! In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. The dream vacation I have waited for 8 years has gone down the drain. This is an awful company to deal with. Having trip insurance may pay you in full depending on your coverage. I have contacted Watcdog BBC who are interested. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Part refund, at least 25%. We are told now that change is not possible at all because vouchers have expired. The good news is that there are not the mass cancellations we saw in 2020. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. They offered us a voucher for 125% or a cash refund. Guests and travel advisors with affected departures have been notified. A *** incentive ********** was offered and accepted by us to use toward future booking. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Submitting a response indicates a willingness to work with customers to make things right. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Unfortunately, my husband unexpectedly passed away last month. Just realized that the cruise booked was from Antwerp to Amsterdam. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. The draft is the amount of vessel that is below the water line. coach. You dont cruise in Egypt in June/July because its too hot. This requirement was enacted after we booked this trip . However, the same problems do not affect river cruise ships. Taking over the Hilton in Taupo NZ, they were obnoxious. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? The cruise lines plan their itineraries to mitigate this risk. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. At this point we feel it's discrimination and want our money refunded. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. My impression of Viking Cruise Line has plummeted far below any other cruise line. A drinks package at the original cost, when I first tried to book it. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary..

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